Printer Service

We provide quality service maintenance for copiers and printers of the brands FUJIFILM, XEROX, RICOH, HP, as well as other brands throughout Slovenia.

• UNI-BIRO d.o.o.,

• Selanova 12, 1000 Ljubljana,

• Phone: 080 35 65

• Email: servis@uni-biro.si

We understand the importance of professionalism and reliability in the service department.

Since the QUALITY of service and customer satisfaction are of primary importance to us, in addition to our own service department (which is trained, qualified, and certified for the brands FUJIFILM, XEROX, HP, RICOH, RISO...), we have also established contractual ties with professional service personnel for other brands.

For quick and efficient reporting of errors or malfunctions on printers, we have established a SUPPORT CENTER with a request system for error reporting, which can be found at http://podpora.uni-biro.si. 

There are three proven methods for troubleshooting and maintenance of office technical equipment:

• Phone Support
  Experience shows that half of all issues with fax machines, printers, document shredders, and copiers can be resolved conversationally over the phone.
• On-Call Maintenance
  Takes place as needed (usually in the event of a malfunction or breakdown of the device) and according to the service standards of the device manufacturer. The customer pays for the service intervention and maintenance work, which is billed based on a work order that includes service work, installed spare parts, consumables, and mileage.
• Contractual Maintenance FSMA "Full Maintenance Service Agreement" – (Agreement on Complete Service Delivery)
  FSMA represents the cleanest form of business collaboration on maintenance matters. All costs are transparent and predictable. The contractual price includes regular maintenance services and all material costs (toners, drums, spare parts, cleaners, lubricants, etc.) regardless of the coverage of individual prints. The only variable cost for the customer is paper and staples, if the subject of the contract is equipped with an electric stapler. The response times for the service department (fault resolution) are defined in the service contract and are the most convenient for the customer regarding time.

(Contractual prices with competitors: competitors provide a contractual price at 5% coverage. Greater coverage or usage of individual colors is charged additionally.).