FSMA Full Service Maintenance Agreement for Printers
The FSMA (Full Service Maintenance Agreement) provides comprehensive system maintenance that achieves the highest servicing standards available on the market. Initially, this service was primarily intended for production printers, but today it is widely accessible to office users as well.
Key benefits of the FSMA Maintenance Agreement
One of the main benefits of maintaining printers with an FSMA agreement is that customers avoid unplanned costs in the event of malfunctions. This means there are no hidden costs in maintenance. By using the PRINCITY application, users save significant time when ordering consumables, requesting service, and performing monthly meter readings. Customers also don’t need to worry about keeping supplies stocked, as we ensure regular and timely delivery.
User-Friendly Maintenance
The FSMA concept is designed to be user-friendly: customers pay only for the actual number of prints made each month, giving them access to the full maintenance service package. This package includes:
- On-demand Service: Fast and efficient responses to service requests.
- Preventive Maintenance: Regular equipment checks and maintenance to reduce the likelihood of malfunctions.
- Contractually Guaranteed Response Time: Clearly defined response times for service calls.
- Fast Delivery of Consumables: Consumables are delivered on the same or the next business day after an order is placed. For office segment users using the Princity application, ordering is automated when low toner or ink levels are detected.
- Quality Spare Parts: Use of original spare parts that meet the device brand's quality standards.
- Operational Guarantee: All spare parts are covered by a warranty throughout the entire contract period.
- Software Updates: Regular software updates and equipment license support.
Uni-Biro d.o.o. maintains a necessary stock of spare and service parts and consumables through its own service network. With comprehensive FSMA system maintenance, we ensure reliable performance and preserve the equipment's value throughout its entire life cycle.
More information: 080 35 65, servis@uni-biro.si
